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Terms & Conditions
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Pricing information:
All prices include V.A.T. at 19%. Delivery to EU member states is
included in displayed prices. For non-EU deliveries please ask about
our low cost shipping options.
Order confirmation and
order validation:
We will confirm your order either by e-mail. Order confirmation is
normally sent after we have validated your order. Please note that this
process can take up to 24 Hours.
Payment:
We accept payments in advance by bank transfer (IBAN/BIC) or by credit
cards (using PayPal: www.paypal.com)
Delivery of goods:
We will endeavour to deliver your order to you within the same day we
have received your payment, providing the goods are in stock.
Please note that the delay of delivery depends on your country and can
take up to 3-5 business days.
Customer feedback and
enquiries:
We are always open to suggestions and we encourage feedback to help us
to improve our service levels. If you have any feedback, enquiries or
comments then please let us know. You can contact us by e-mailing
info@topauto.com, telephone on +49 7042 28909-0, or write to:
topauto.com, c/oAuCo GmbH, Weilerstrasse 7, 71665 Vaihingen an der Enz, Germany.
Returns/Refund policy:
Please note that you do have the right to return a product or to cancel
an order within the first 7 days following delivery - We do however
reserve the right to refund your purchase minus any carriage charges
that we have incurred in delivering. With front/rear lights and
indicators we can only accept returns if a problem is reported within
24hours of delivery.
• Correct parts supplied: If we have correctly supplied the
product as ordered then we will reimburse the product costs minus a
handling charge of up to 15% of the order value. Please note that you
will also be responsible for the return carriage charges.
• Incomplete/damaged/incorrect or faulty deliveries: If the
goods are delivered incomplete, have been damaged in transit, have been
incorrectly supplied or are faulty - In this case we reserve the right
to replace the product. If you require a refund, we will reimburse the
product costs minus a handling charge of up to 15% of the order value.
Please note that you will also be responsible for the return carriage
charges.
Please note: You must inform us of damaged deliveries within a
reasonable period of time. For front/rear lights and indicators you
need to inform us of any damage within 24hrs. All other damaged
deliveries must be notified within 2 days of delivery. We are unable to
accept responsibility for damage to goods beyond these periods.
• Product exchanges: If you wish to return a product for
exchange then we reserve the right to deduct our initial shipping fee.
(i.e. the shipping fee that we have incurred in shipping the first
product to you.)
(The handling charge is to offset the costs incurred by ourselves in
processing and shipping your order as requested).
If you wish to return any item then please follow these basic steps:
(a) Contact us to request a *Returns Number.
(b) Send the goods to the following address: topauto.com, c/oAuCo GmbH,
Weilerstrasse 7, 71665 Vaihingen an der Enz, Germany.
Please note that we can only refund if goods are returned in the
original packaging in "as new" condition.
(c) Attach a copy of the delivery note or invoice as proof of purchase
and mark the package clearly with the *Returns Number.
(*) Returns Number - This number helps us to deal quickly and
efficiently with your refund. Please note that if this number is not
clearly marked on the returned item then this may cause delays.
Product information and
product images:
Although we endeavour to provide you with the latest product
information and to ensure that product images are identical to the
items supplied, we cannot always guarantee that this will be the case.
Product colours and styles can differ slightly from the published
images.
Confidentiality of
personal details
Personal details are held confidentially. Please note that we never
divulge personal details to any third party and any information
supplied is used solely for the purpose of processing your order or
sending you regular email bulletins (If requested). If you decide that
you would like to leave our mailing list, please ask and we will remove
all of your details. Our website is SSL secure and our certificate is
provided by Thawte who are widely recognised as the number one provider
of SSL certificates to secure websites. If you wish to verify this then
please contact Thawte directly via www.thawte.com. You can also verify
the security of our website by checking for the padlock sign in your
browser window (Please note that this is only visible when we capture
credit card details)
Suitability of products:
Please note: It is your responsibility to ensure that the item that you
have ordered is suitable for your car based on the information that we
have published on our website. If you are in any doubt as to the
suitability of any product for your vehicle then please contact us for
further advice before ordering. All application information is supplied
by the product manufacturers and all dates used in product descriptions
are dates of vehicle manufacture, they are not vehicle registration
dates. If you are in doubt please ask. Please note that products on
this web site are generally suitable for EU specification vehicles and
we are not able to ensure suitability of these products for non-EU
specification vehicles (including imported models).
If you are not happy with this policy or any of the above policies
please do not purchase.
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